All items are sent via DHL or Bpost or PostNL. The processing time is mostly 7 working days. I need a bit of time to get your order ready. You will receive a confirmation once shipped.
Europe and International
International items are send via DHL which takes about 10 working days but please allow up to 14 working days as services can vary depending on your location. During busy periods such a Christmas and holidays this timescale can some times double due to customs and the workloads of your local mail services dramatically increasing - I can not be held responsible for these delays. All items are send with a ‘Track and Trace’ code which will be send to you in an e-mail. We are not responsible for import or custom fees.
Pick up
If you are local, pick up at the studio is possible. You can choose this option in the shipping options during checkout. It is super helpful if you could send me an e-mail that you would like to pick up your order with a date and time that works for you. 
Don't worry about the safe packaging of your order. Because I pack everything very carefully so that nothing breaks.
I take packaging very serious, because I do care about the environment a lot. We use cardboard boxes for our packages and recycled plastic bubble wrap.
As a one woman operation and very small business, and due to the extremely time-sensitive and labor-intensive nature of ceramics, I cannot accept exchanges. We kindly ask that you make thoughtful purchases on our website to avoid any returns. Please read carefully the product pages with the product's measurements and photos before purchasing it. If in any case you are not happy with your order, please let us know by email within 7 working days after receiving your order. Items should be unused and returned in their original packaging. We will process any refund due to you within 30 days or receiving your request. Shipping costs and risks are for the customers account.
The following items can't be returned:
I cannot accept returns or exchanges for these items unless the above conditions apply:
-Custom, personalized, or preordered items.
-Items on sale/clearance